Seafood Group – Shipping Policy
At Seafood Group, we understand that reliable and efficient shipping is the backbone of any successful trading business. Our customers depend on us not only for high-quality A4 copy paper but also for timely deliveries that keep their offices, schools, and printing operations running smoothly. This Shipping Policy outlines how we manage and execute deliveries by land, air, and sea—from order confirmation to final handover—ensuring our clients receive products securely, on time, and in excellent condition.
1. General Shipping Commitment
Seafood Group is committed to delivering every order with speed, accuracy, and professionalism. We work with trusted logistics partners and operate through well-established supply chains to ensure that each shipment reaches its destination in the shortest possible time frame without compromising safety.
Our logistics team carefully plans each delivery route and method—whether by land trucks, air cargo, or sea freight—based on the size of the order, urgency, and the customer’s location. We balance cost-efficiency with speed, giving our clients the flexibility to choose a shipping method that best suits their needs.
2. Processing Time
Order Confirmation: Orders are processed within 1–2 business days after payment is confirmed.
Packing: All goods are packed securely to prevent damage during transportation.
Dispatch: Once packed, orders are scheduled for dispatch via the chosen shipping method.
Orders placed on weekends or national holidays are processed on the next business day. For urgent orders, we offer priority processing to expedite shipping.
3. Shipping Methods
We provide three main shipping channels to serve both domestic and international clients:
a) Land Freight (Road & Rail Transport)
Coverage: Best suited for local and regional deliveries within Lahore, across Pakistan, and to neighboring countries accessible by road.
Advantages: Cost-effective, flexible for varying order sizes, reliable for short to medium distances.
Time Frame: 1–7 business days depending on destination.
Best For: Domestic bulk orders, regular supply contracts, and deliveries to areas without major airports or seaports.
We use dedicated delivery trucks for local deliveries and partner with reputable freight carriers for long-distance road transport. For high-volume shipments, rail cargo is sometimes used for better cost efficiency.
b) Air Freight (Express & Cargo Flights)
Coverage: Ideal for urgent domestic deliveries and international orders requiring fast transit.
Advantages: Fastest shipping method, global reach, suitable for lightweight or high-value shipments.
Time Frame: 1–5 business days depending on customs clearance and destination.
Best For: Urgent restocking orders, time-sensitive corporate deliveries, and international express shipments.
We collaborate with top international air cargo carriers to ensure timely and secure deliveries. All air shipments are fully documented, tracked, and insured to protect our clients’ interests.
c) Sea Freight (Container & Bulk Cargo)
Coverage: Perfect for high-volume international orders going to ports worldwide.
Advantages: Most economical for bulk shipments, reliable for long-distance trade, large load capacity.
Time Frame: 15–45 days depending on port locations and customs procedures.
Best For: Exporting large consignments of A4 copy paper to wholesalers, distributors, and institutional clients.
We offer both Full Container Load (FCL) and Less than Container Load (LCL) options. Products are palletized, shrink-wrapped, and loaded carefully to avoid damage during ocean transit.
4. Packaging Standards
Every shipment is prepared using high-quality packaging materials to ensure products arrive in perfect condition:
Standard Orders: Reams and cartons are packed in moisture-resistant wrapping.
Bulk Orders: Palletized and shrink-wrapped for stability during long-distance transit.
Export Shipments: Additional protective layering to meet international shipping requirements.
For sea and air freight, we follow all relevant international shipping and packaging regulations.
5. Shipping Costs
Local Deliveries: Flat-rate or free shipping available on qualifying bulk orders.
Domestic & International Deliveries: Shipping cost is calculated based on weight, volume, destination, and chosen shipping method.
Quote Confirmation: Clients receive a detailed shipping quote before payment is processed.
We strive to provide competitive shipping rates without compromising delivery quality.
6. Tracking and Communication
Once an order is dispatched, clients receive:
A tracking number
Courier or freight company details
Estimated delivery date
Our customer service team monitors every shipment and proactively communicates with clients if any unexpected delays occur.
7. Delivery Time Frames
Estimated delivery times by method:
Land Freight: 1–7 business days (domestic)
Air Freight: 1–5 business days (domestic & international)
Sea Freight: 15–45 days (international bulk)
These time frames may vary based on weather conditions, customs clearance, public holidays, or unforeseen transportation issues.
8. Customs and Import Duties
For international orders:
All goods are shipped with proper export documentation.
Customs clearance times vary by country.
Clients are responsible for any import duties, taxes, or clearance fees unless otherwise agreed in writing.
Our export team assists clients with customs paperwork to minimize delays.
9. Damaged or Missing Shipments
We take every precaution to prevent damage during shipping, but in the rare event that an order arrives damaged or incomplete:
Notify us within 24 hours of receiving the shipment.
Provide photos of the damage and packaging.
We will arrange for a replacement or issue a refund in line with our return policy.
10. Shipping Restrictions
While we strive to ship worldwide, certain restrictions may apply based on:
Import regulations in the destination country
Hazardous or prohibited items lists (not applicable to A4 paper but may affect packaging materials)
We will inform clients immediately if their location has any restrictions.
11. Customer Support
For all shipping-related inquiries, clients can reach us via:
📧 Email: jamesgroup1982@gmail.com
📍 Address: House No. 118, Street No. 5, Liaqat Ali Colony, Lahore 54000, Pakistan
Our logistics team is available during business hours to assist with tracking, delivery updates, and shipping quotations.
Conclusion
At Seafood Group, shipping is more than just moving products—it’s about delivering trust, reliability, and peace of mind. Whether by land for fast domestic reach, air for urgent international needs, or sea for large-scale exports, we ensure every consignment of A4 copy paper is handled with the utmost care from our warehouse to your doorstep.
By combining efficient logistics, secure packaging, competitive rates, and transparent communication, we make sure our customers receive not only the best products but also the best delivery experience.